FAQ
What is Calve?
Calve is an online store offering gadgets, electronics accessories, and technology-related products designed to enhance everyday life.
Where are you located?
Our business address is:
Business Address: 407 Fairgrounds Road West, Canby, Minnesota 56220, United States
How can I contact customer support?
Business Email: support@calve.shop
Business Phone: +1 (507) 555-8124
Business Hours: Monday – Friday 9:00 AM – 5:00 PM
Orders
How do I place an order?
Simply browse our products, add items to your cart, proceed to checkout, and complete payment using an accepted payment method.
Can I modify my order after placing it?
Order modifications may be possible before processing begins. Please contact customer support as soon as possible.
Can I cancel my order?
Cancellation requests may be accepted if processing has not yet started.
Once an order enters processing or shipment stages, cancellation may no longer be possible.
Payments
What payment methods do you accept?
We currently accept:
• Visa
• Mastercard
• American Express
• UnionPay
• Google Pay
Is payment information secure?
Yes. We utilize industry-standard security measures to help protect payment information.
Shipping
What is your processing time?
Processing Time: 1–2 Business Days
What is your shipping fee?
Flat Rate Shipping: $25.00
What is your transit time?
Transit Time: 4–5 Business Days
What is the estimated delivery time?
Total Delivery Time: Approximately 5–7 Business Days
What is your order cut-off time?
Orders placed before 5:00 PM may begin processing the same business day.
Do you provide tracking information?
Tracking information is provided when available from shipping carriers.
What happens if I enter the wrong address?
Customers are responsible for providing accurate shipping information.
Additional shipping costs resulting from incorrect addresses are the customer’s responsibility.
Returns & Refunds
What is your return window?
Customers may request returns within 60 days of receiving their order.
Who pays for return shipping?
Customers are responsible for return shipping costs in all situations.
Do you provide return labels?
No. Customers are responsible for obtaining and purchasing return shipping labels.
Do you charge restocking fees?
No. Our restocking fee is $0.00.
How long do refunds take?
Approved refunds are generally processed within 15 business days after return approval and inspection.
How will I receive my refund?
Refunds are typically issued to the original payment method used during purchase.
Products
Are product images accurate?
We strive to provide accurate images and descriptions. Minor variations may occur due to manufacturing updates, display settings, or product improvements.
Are products covered by a warranty?
Warranty coverage varies by product and manufacturer. Contact customer support for specific warranty information.
Account Questions
Do I need an account to place an order?
Depending on website functionality, customers may be able to complete purchases as guests or create accounts for easier order management.
How do I update my information?
Please contact customer support if you need assistance updating account information.
Additional Questions
If your question is not answered here, please contact:
Business Mail: support@calve.shop
Business Phone: +1 (507) 555-8124